MUNICIPALITIES: 75 PRACTICES
Municipality of Crete established by Kallikrates Program. It resulted by the merger of pre-existing municipalities: Heraklion, Palianis, Temenos, New Bodrum and Gorgolaini.
Raed more: www.heraklion.gr
In its overall effort, the Municipality includes the certification of the services of the Municipality, considering the standards of the Common Evaluation Framework (CFR), the quality standard ISO 9001: 2008, but also the Management Adequacy of all types, as the tools that guide and help to implement in a safe and secure way the operation of the Municipality and the optimal provision of its services. Finally, the Municipality of Heraklion implements Law 3230/2004 "Management with objectives" by defining efficiency - productivity indicators.
The served citizens
All year round
Certification of the services of the Municipality, according to the standards of the Common Evaluation Framework, the quality standard ISO 9001: 2008, but also the Management Adequacy of all types, as tools that will guide and help to be implemented in a safe and secure way the operation of the Municipality and the optimal provision of its services. The Municipality of Heraklion implements Law 3230/2004 "Management with objectives" by defining efficiency - productivity indicators.
1. The defined indicators of the services of the Municipality that are updated at the beginning of each year.
2. The results of the internal and external inspections of ISO 9001/2008.
The services of the Municipality
Ministry of Administrative Reform, Ministry of Interior, Region of Crete.
All employees of the Municipality
The measurement of the quality and efficiency of the services of the Municipality.
