Implementation of Quality Standards ISO 9001: 2008, Common Evaluation Framework, Management Adequacy of Types A, B, C

Section

ECONOMY

TOPIC

SUBMITTED FROM

MUNICIPALITY OF HERAKLION

Initiative

Implementation of Quality Standards ISO 9001: 2008, Common Evaluation Framework, Management Adequacy of Types A, B, C

Objective Action

In its overall effort, the Municipality includes the certification of the services of the Municipality, considering the standards of the Common Evaluation Framework (CFR), the quality standard ISO 9001: 2008, but also the Management Adequacy of all types, as the tools that guide and help to implement in a safe and secure way the operation of the Municipality and the optimal provision of its services. Finally, the Municipality of Heraklion implements Law 3230/2004 "Management with objectives" by defining efficiency - productivity indicators.

Target Audience

The served citizens

Duration

All year round

Description

Certification of the services of the Municipality, according to the standards of the Common Evaluation Framework, the quality standard ISO 9001: 2008, but also the Management Adequacy of all types, as tools that will guide and help to be implemented in a safe and secure way the operation of the Municipality and the optimal provision of its services. The Municipality of Heraklion implements Law 3230/2004 "Management with objectives" by defining efficiency - productivity indicators.

Working with Organization

Ministry of Administrative Reform, Ministry of Interior, Region of Crete.

Workers Participation

All employees of the Municipality

Initiative Location

The services of the Municipality

Impact on Society

1. The defined indicators of the services of the Municipality that are updated at the beginning of each year.
2. The results of the internal and external inspections of ISO 9001/2008.

Benefits for Οrganization

The measurement of the quality and efficiency of the services of the Municipality.