ECONOMY

Involvement and empowerment of stakeholder groups is promoted through an open and honest dialogue, through which they feel confident to express concerns, ideas and suggestions regarding policies and actions of the Organization.

This culture is reinforced by numerous approaches, practices and initiatives that support the stakeholders’ active involvement.

In this framework, we engage into the following actions:

Shareholders: We keep stakeholders informed via electronic news and regular updates on TNT’s financial results, in order to maintain the extroversion and transparency.

Customers: We approach them through:

sharing of information via e-news, our electronic platform and informative campaigns
updates on offers and new services
the Orange Experience Survey which is performed on a quarterly basis to record customer satisfaction on the offered services
joint visits of Administration and Sales Department representatives to all clients

Employees:

Internal Communication, which reflects TNT’s Participative Leadership style and Open Door policy, is developed via an equal opportunity policy so as employees are given the chance to learn, be involved and developed. Employees’ mission and vision, Strategy formulation and organizational/departmental objectives, customer satisfaction results communicated through Company Refreshers and Strategy presentations, regular CGM updates, the Induction Program, regular team meetings, PMI sessions, notice boards and bulletins, as well as personal communication, are all integral parts of regular communication practices.

Communication takes place on the following pillars of action:

A) regularly held meetings – departmental meetings and management meetings

B) action pillar that concerns the Country General Management – CGM Quarterly Updates, CGM staff chat

C) sharing of information via email / e-notice boards, notice boards

D) posting of information on facebook

E) corporate Events

F) the "HR Mornings", one-to one meetings with employees

G) employee satisfaction / engagement, the VOICE survey

Partners:

communication via e-news, email campaigns and telephone follow-ups, in order to promote the policies of the Organization

Suppliers:

A) sharing of information via regular meetings, telephone updates and email campaigns

B) communication of the Organization’s policies on Responsible Entrepreneurship, via regular trainings and online campaigns

Associates:

A special group of suppliers are our Subcontractors. Together, we undertake and implement one or several parts of our offered services, which are essential to the productive process (delivery & pick-up services, special services). The members of this group are considered as partners, and are trained, involved in company activities and assessed according to the standards and principles of the organization, and the guidelines that our organization has issued for this purpose and are effective worldwide. We use the same approach towards our representatives’ team. Our communication with these two great teams takes place on a daily, weekly, monthly and yearly basis.

Society:

Our key priority remains the reinforcement of local communities in which we operate, by developing relations with local municipal authorities and covering job openings through local and neighboring municipalities.

We continuously support local communities by monitoring and understanding their needs, maintaining regular communication, building relationships, providing for the recorded needs (offering PCs, strengthening the “Koinoniko Pantopoleio” / “Social Grocery Store” institution, participating in joint actions).

Meanwhile, attending to the needs of society as a whole, we have focused over the last four years in the support of children, implementing the "Deliver Hope" program and establishing partnerships with institutions to which we offer free services as well as cover their transport needs (“Orama Elpidas” / “Vision of Hope”, “Hamogelo tou Paidiou” / “The smile of the Child”, “Kivotos” / “Ark”).