Development of a Digital Platform for the Digitization of the Driving Licenses
![Development of a Digital Platform for the Digitization of the Driving Licenses](/_imgfiles/practice_sg2020_1433336831_good_practice.jpg)
MUNICIPALITIES: 75 PRACTICES
The Region of Crete is a Local Self-Administration Organization of second level and consists of 4 Regional Units : Heraklion , Lasithi , Rethymno and Chania. ROC designs and implements policies on economic, social, tourist and cultural development of the island .
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The goal of the action was the digitization for the electronic use of the content of driver licensing archives of the Directorate of Transport and Communications at the Regional Unit of Heraklion.
Beneficiaries of the proposed good practice were first of all the citizens, who benefited directly in terms of digital services offered, but also indirectly, in the context of achieving smooth, quick and efficient servicing. The use of digitized electronic files drastically reduced the service time needed for the citizens concerning the processing of their claims.
May 2014 - September 2014
The work group was divided into two subgroups of three people each. One subgroup was the staple-removal group and the second was the scan group. The scan group consists of the scanner user, who has the overall supervision of the process, the software operator and the person responsible for quality control.
The stages of the digitization process:
The implementation has contributed to the overall improvement and proper functioning of services and the use of the possibilities offered by new technologies. With the implementation of this project, the volume of the conventionally handled and archived printed material was significantly reduced.
The number of pages and folders that have been digitized are shown below:
• May: Number of pages: 172702, number of files: 5031
• June: Number of pages: 338646, number of files: 13702
• July: Number of pages: 438140, number of files: 17785
• August: Number of pages: 427777, number of files: 14044
• September: Number of pages: 183721, number of files: 5262.
It is obvious that this good practice:
• Has significantly reduced the time to respond to citizens' requests resulting in faster service.
• Has reduced the search time of driving licenses folders in the physical file, which until now was in very poor conditions.
• Has reduced the volume of the physical file to a significant extent, so that it has already changed use.
• Has greatly increase the security of data files, because they are now accessible only to authorized users, whereas in the previous situation the archive facilities were not protected against the possibility of entering third persons as driving teachers, individuals, lawyers.
Heraklion Crete, Department of Transport and Communications, Regional Unit of Heraklion, Region of Crete.
There was no collaboration with any other institution/association. For the implementation of this project worked Region of Crete employees along with beneficiaries of OAED (Workforce Development Agency) with a 5-month term contract.
The good practice was carried out by Region of Crete using its own recourses, with the support and quality control of work conducted by officials of the Directorate of Transport and Communications and the Directorate of Citizen Service.
The digitization of the files and the operation of the new electronic filing system resulted in a significant reduction of services operating costs. The implementation of this practice has achieved savings in archiving and preserving files, reducing drastically the required archive facilities and therefore the associated costs. Particularly, with respect to services related to the digitization of existing archival material in printed form, the content of files under digitization are fully usable and safe. There is infrastructure for encryption and digital signing of documents, for immediate and safe handling of information. The digitization of printed files and its electronic management also promotes the security, integrity and recoverability of information systems. Also, significant are the benefits for the personnel of the organization, since electronification mechanisms of the processes and the documents handled have improved, have automated and speed up the operation of the organization, leading to a significant increase in productivity.
No Connection with Global Goals found