ECONOMY

BUSINESS: 464 PRACTICES


TOPIC:

Initiative

TITAN UP | A New Digital Customer Service Experience

TITAN UP | A New Digital Customer Service Experience
SUBMITTED FROM:

TITAN CEMENT COMPANY S.A.

Building on 120 years of industry experience, TITAN CEMENT COMPANY S.A. is one of the leading producers of cement, ready mix concrete, aggregates and dry mortars in Greece with 73 production and distribution facilities. It is a member of TITAN Group, who serves customers in 25 countries, in four continents. In a world of increasing complexity, we are adapting and evolving to serve the needs of society, while contributing to sustainable growth with responsibility and integrity.

Read more:  www.titan.gr


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Objective Action

The TITAN UP platform digitally transforms the company’s commercial model, offering a modern and enhanced service experience for customers and partners. It provides a flexible and advanced transaction environment, with a focus on ease of use, transparency, and efficiency.

 

Target Audience

It is aimed at all TITAN customers and partners.

 

Duration

The platform operates continuously and is available to the company’s customers and partners.


Description

With TITAN UP, orders for bulk cement and other services are easier than ever, as all related processes can be completed in just a few minutes. Thanks to the platform’s smart features, customers receive real-time updates on their orders and deliveries, while having immediate access to their transaction history. In addition, TITAN UP provides access to financial information, such as outstanding balances, invoices, cheques, and credit notes, significantly facilitating planning and the overall management of transactions.


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Impact on Society

The TITAN UP platform provides TITAN customers and partners with a flexible and advanced transaction environment, focusing on ease of use, transparency, and efficiency.



Initiative Location

The TITAN UP platform is available, providing access to all TITAN customers and partners.


Working with Organization

The platform was developed internally by TITAN, with no direct collaboration with external organisations.


Workers Participation

TITAN employees from the IT Department, in collaboration with other relevant departments, contributed to the development, implementation and ongoing support of the platform. Employees involved in customer service and commercial operations also support customers and partners in using the platform.


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Benefits for Οrganization

The platform contributes to improving customer and partner service, enabling faster and more efficient management of orders and invoices, while reducing paperwork and administrative processes. At the same time, it promotes digitalisation, transparency, and operational efficiency across the company.




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