BUSINESS: 437 PRACTICES
With 19 hotels & resorts in the most beautiful destinations of Greece, Mitsis Hotels has been a tourism pioneer for over 45 years now, offering excellent service, great locations, impeccable facilities, sophisticated dining and a broad spectrum of options for its clientele, all in a sustainable manner.
The 'A Story of Change' Sustainability & Corporate Social Responsibility Programme of Mitsis Group was developed with the aim of integrating ESG principles across the Group’s operations, development strategy and hospitality experience. Through a holistic sustainability strategy, the programme seeks to combine business growth with the creation of long-term social, environmental and economic value across the destinations where the Group operates.
The initiative targets employees, local communities, guests, partners, suppliers, social stakeholders and the wider stakeholder ecosystem of Mitsis Group. At the same time, it addresses the broader Greek tourism and hospitality sector by promoting a more responsible, sustainable and resilient tourism development model.
The initiative was implemented throughout 2025 as part of Mitsis Group’s overall sustainability and corporate responsibility strategy.
The 'A Story of Change' programme constitutes the core framework for implementing Mitsis Group’s sustainability strategy, integrating Environmental, Social and Governance (ESG) principles across the full spectrum of the Group’s operations and development strategy. The programme is structured around five strategic pillars focusing on strengthening local communities, promoting Greek cultural heritage, employee development and wellbeing, innovation and digital transformation, as well as environmental protection and the sustainable management of natural resources.
The programme has substantially contributed to shaping a more responsible and sustainable tourism development model, strengthening Mitsis Group’s social, environmental and economic impact across the destinations where it operates. Through actions supporting local communities, investments in sustainable operational practices, the promotion of innovation and the implementation of an ESG strategy aligned with CSRD and ESRS standards, the Group strengthened stakeholder trust and enhanced the overall resilience of its operations.
The initiative was implemented across all destinations where Mitsis Group operates in Greece, through its network of 24 hotel units in 8 tourism destinations.
Τhe initiative is implemented through an extensive network of collaborations with healthcare and social care institutions, educational organisations and school communities, civil protection and public safety authorities, local authorities, sports and social organisations, as well as civil society organisations. In addition, Mitsis Group collaborates with more than 20 NGOs and social organisations, strengthening the collective effort towards the creation of more resilient and sustainable local communities.
More than 5,000 Mitsis Group employees play a key role in the implementation of the programme through initiatives that promote participation, training, skills development, diversity, equality and wellbeing in the workplace. At the same time, employees actively participate in volunteering, social contribution and environmental awareness actions, strengthening the culture of responsibility and collective engagement within the organisation.
The initiative significantly strengthened Mitsis Group’s sustainability strategy and long-term resilience by integrating ESG principles into decision-making processes and overall business operations. At the same time, it reinforced the Group’s reputation as a benchmark for responsible and sustainable hospitality, enhanced transparency and compliance with modern European sustainability requirements, and strengthened trust-based relationships with employees, guests, partners and local communities.
