SOCIETY

Action plan for its People

With the health and safety of its employees in mind, WIND Hellas proceeded with an integrated action plan to respond immediately and effectively to the challenges brought by the COVID-19 pandemic. More specifically:

• Remote work for 95% of the workforce during peak periods, with a corresponding adjustment and partial return to the office during the recessionary periods of the pandemic wave at a rate of up to 30% to ensure a balance both in matters of communication and connection of the teams and on a psychological level. There was similar care for the workers in our partner call centers.
• Prohibition of non-essential site visits, restrictions on business travel and holding meetings using electronic media
• Continuous availability of all necessary personal protective equipment and consumables with special care for critical infrastructure
• Modification of rules of internal operation in gathering areas (e.g. kitchens, elevators)
• Carrying out temperature measurements at the entrances of large facilities and intensifying third-party access control regulations, especially in critical infrastructure
• Privileged agreements with health agencies to carry out a covid test, for our employees and their families
• Regular disinfection and fog spraying in the facilities
• Renewing the Risk Assessment Study of the facilities and drawing up a case management protocol
• Intensification and adaptation of space cleaning instructions, in collaboration with the Occupational Physician, regardless of the presence of employees
• Modify ventilation/ventilation facilities, intensify maintenance measures and keep windows open
• Full implementation of any other requirement notified by the competent authorities

Other actions:

• In addition, it emphasized the individual needs of each employee, with the establishment of a special Help Line for support in matters of work certificates, special purpose permits, covid test, etc.
• It also focused on supporting employees and team leaders for the continuous improvement of remote work, with frequent actions and weekly communications regarding tips, instructions and best practices.
• Similar care was also taken for the operation of the WIND stores, which since the beginning of the pandemic operated with reduced hours, only for services that required the customer to attend the store in person (e.g. identification of personal data).
• To protect the staff of the stores, from the beginning of the pandemic until today, a partition has been placed at the workplace (checkout), while the necessary means of personal protection are provided and every care is taken to respect the maximum number of people in each store.

Actions for Society:

Throughout the restrictive measures, WIND, with a sense of responsibility and solidarity towards society and its subscribers, proceeded with a series of actions related to the continuous connectivity of its customers, but also to the care of the general set of our fellow human beings.

Specifically, he offered:

• Free communication to its subscribers, whether they are individuals or businesses, with priority given to those experiencing special circumstances. For example, we supported the sellers and partners of the street magazine SCHEDIA.
• Free transport of essential items to vulnerable groups in Athens and Thessaloniki in collaboration with the companies KOSMOS and TAXIWAY.
• Civil Protection Free access to text messages (sms) 13033
• EKPA Free access to the 10306 Psychological Support line
• Attica Region - Free access to 1110, information line related to the coronavirus
• Ministry of Education and Religious Affairs - Access without data charges (zerorating) from mobile networks, to digital platforms for distance education in schools.
• Free Wi-Fi services in "Pammakaristos" hospital and in all the buildings of "Sotiria" hospital, facilitating doctors, nursing and administrative staff as well as patients in their communication.
• EODY and mobile units of the Ministry of Health: Covering its communication and equipment needs.
• Continuous support and coverage of the communication and equipment needs of the mobile units of the Ministry of Health (MOHY) that carry out Covid-19 detection tests nationwide.
• From the very beginning, the company supported EODY as the exclusive telecommunications provider of the Mobile Health Teams, as well as the operation of the electronic incident management system of the COMY network and continues to do so today.
• In addition, it supports the new initiative of EODY for the operation of the new support center in Maroussi, providing fixed telephony services.
• On the side of the nurses from Crete who responded to the call for help and went to Thessaloniki to offer their services: WIND, in order to support the nurses and praise their work, provides them with free calls and internet access to they communicate with their own people during the time they will need to be away from them.
• Coast Guard - Hellenic Coast Guard - Covering the communication needs of the ten new Rafnar 1100 type vessels, special mission speedboats, offering free unlimited data through the mobile network of WIND Greece.
• School community of the island of Anafi - Free connection to the WIND Hellas network
• Ark of the World in Kalamata - free technological equipment and services for the children of its structure to attend their lessons.