ECONOMY

BUSINESS: 381 PRACTICES


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Initiative

Integrated product support and customer approach of Loulis Mills SA

Integrated product support and customer approach of Loulis Mills SA
SUBMITTED FROM:

LOULIS MILLS

Loulis Mills is the oldest and leading Greek Flour Milling Company. It is currently managed by the 7th generation of the Loulis family, having an active role, of over two centuries, since 1782 in the Greek economy with continuous social activity.

Read more:  www.loulismills.gr


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Objective Action

Loulis Mills aims to maintain its leading position in the flour industry and its further development. One of the most essential issues is the safety and quality of its products. It is the basis for growth and success as a company, but also to maintain its good reputation. It is extremely important that every consumer can enjoy the products of Loulis Mills, safely and securely and to recruit added value by the collaboration with the company. Follows a specific food safety policy, in order to offer its customers quality, safe and innovative products accompanied by high quality services, such as technical support, continuous education and information, seminars for company training places, tastings and high service through its nationwide sales network. Through varied, quality products and services, seeking to provide solutions to customers to remain on top in the midst of a competitive environment, where consumer preferences are constantly changing. Remains at the forefront, constantly developing new and innovative products.

 

Target Audience

  • Food industries,
  • Food Manufacturers,
  • Bakers,
  • Confectioners,
  • ho.re.ca.,
  • Consumers products (retail)
 

Duration

Constant.


Description

As the high and stable quality of the meal is the primary purpose of Loulis Mills, quality control is an essential part of the production process. Each unit has one of the most sophisticated and modern laboratories quality control not only for Greek standards but also worldwide. The quality team is composed of experienced chemists, agronomists, food technologists and bakers who care that the final product is always of high quality. Quality control always starts from the meticulous control of wheat. Performs analyzes to verify that the cereals are free from external contaminants. This is achieved through the special equipment available in each production unit and through our partnership with some of the best Greek accredited laboratories. Furthermore, analyzing the quality of the grain and examine whether they meet the requirements. Finally, monitor and analyze the flour at all stages of milling sure that the final product reaches the consumer and the customer is completely safe and of the best qualities.

The Loulis Mills experimental bakeries, which are located in the area of quality control in all production units, are fully equipped with all the machinery that a bakery has. Thus, it can produce exactly what bakers produce in their bakeries using company's products. In this way, the behavior and performance of all the flour is being controlled day and the quality of the final baked goods. Every day in the experimental bakery kneaded and baked products. In this way, apart from the scientific analysis of flour, the company practically experiences the behavior of flour every day during kneading, resting and baking. Finally, a visual assessment and tasting of the products is being performed. Therefore, flour will be checked at least four times before it gets to the market. This is a key contributing factor to having products of high and stable quality for which they are known that the company is proud of its products. Quality control continues by the technicians of the technical support department who are daily in bakeries throughout Greece monitoring the progress of products.


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Impact on Society

  • 13 New innovative products put on the market, reaching a total of 137
  • 2 new categories of flour from alternative cereals
  • New innovative recyclable packaging for better protection and shielding the product from external contaminants in consumer. At the same time the change of the professional packaging of completed bags 50kg to 25kg, with a view to improving the working conditions of both customers and employees.
  • Improved communication of the products through the increased number of the seminars to bakers, by providing free expertise. A total of 500 bakers attended seminars signifying 5% participation from all over Greece. Also in 2015, 120 tasting events took place in bakeries, in collaboration with the technical support department, to help bakers to promote their products.

 



Initiative Location

Production Units & all over Greece.


Working with Organization

Loulis Mills SA is certified according to the following:

  • BRC (Global Standard for Food Security)
  • IFS Food (International Featured Standards)
  • ISO 22000:2005
  • ISO 9001:2008
  • HALAL 
  • KOSHER
  • Certificate to use the «Greek Flour» logo
  • Certificate for the production, packing, storage, trading and distribution of organic products

It also works with the following external bodies for laboratory analyzes:

  • AGROLAB SA
  • FOODALLERGENS LAB
  • ENVIROLAB
  • CHELAB
  • TSAKALIDIS

 


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Workers Participation

The Millers Louli food security policy supported and served by quality assurance departments, research and development, customer service, marketing and pilot bakery.


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Photos

Benefits for Οrganization

Annually reviewed and revised the flow chart and the HACCP plan that analyzes all potential risks to the health and safety of consumers and all precautions taken by the company to eliminate them. During the years 2014-2015 there were no incidents of non-compliance with the legislation and the specific regulations and voluntary codes concerning the promotion of the company's products, the marketing practices implemented or its advertising campaigns, and there was no penalty for non-compliance with legislation related to the supply and use of products and health and consumer safety. Indicative, Loulis Mills turnover for 2015 amounted to 101,4 mil. Marking an increase of 13,4 mil Euro. This increase was achieved through increased sales volumes. Specifically Loulis Mills marketed 264.000 tons of finished products compared to 222.000 tons in 2014. Part of this is due to the increase of the Greek market share and part of the increase in exports to difficult and demanding markets.




Connection with Global Goals



No Connection with Global Goals found





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