AIA has developed a robust governance and ethics framework that combines publicly available policies with internal mechanisms, ensuring transparency, accountability, and ethical conduct across all operations. This framework is a cornerstone of the Company’s long-term sustainability strategy and is regularly reviewed and updated to reflect evolving national legislation and international best practices.
The framework is underpinned by a set of formalised policies that establish clear expectations for employees, partners, and stakeholders. The Business Partners’ Code of Conduct sets out principles of integrity, transparency, and responsibility for all third parties collaborating with AIA (http://media.aia.gr/assets/aiaportal/media/root/business/currenttenders/pdfs/business-partners-code-of-conduct_en-for-public-use.pdf). The Human Rights Policy, aligned with the UN Guiding Principles on Business and Human Rights, safeguards the rights of employees and contractors while also promoting diversity and equal opportunity (http://investors.aia.gr/userfiles/LPFiles/policies-regulations/HumanRightsPolicy_EN.pdf). Ethical operations are reinforced by the Whistleblowing Policy, which provides secure and anonymous channels to report potential misconduct (https://www.aia.gr/en/corporate/whistleblowing-policy), and the Privacy & GDPR Policy, ensuring robust personal data protection in line with EU regulations (https://www.aia.gr/en/privacy-policy). In addition, the Remuneration Policy for the Members of the Board of Directors guarantees fair, transparent, and sustainable compensation practices (http://investors.aia.gr/userfiles/LPFiles/policies-regulations/RemunerationPolicy_0525_en.pdf).
Beyond these publicly available documents, the 2024 Annual Financial Report (https://media.aia.gr/ebooks/annual-report/ar2024/en/mobile/index.html) and the Operation Regulation (OPERATION-REGULATION-EN-V2.pdf) describe the multiple internal mechanisms that support AIA’s governance system. These include the Corporate Compliance Policy, Anti-Corruption Policy, Risk Management Policy, Internal Control System (ICS) assessment, Related Party Transactions framework, and ESG governance structures. Combined, these establish an integrated governance model with multiple safeguards and independent oversight, including structured reporting to the Board of Directors and particularly the Audit Committee.
Training and awareness are key elements of this system. In 2024, AIA delivered a total of 46,076 training hours (54.34 hours per FTE), surpassing its target. The training programs covered compliance, ethics, anti-corruption, GDPR, human rights, workplace safety, diversity, leadership, and technical skills.
In addition, through the EU co-funded PROCAP project, a specialised training session was organised for Airport Community personnel in cooperation with the National Centre for Social Solidarity. This initiative aimed at strengthening staff capacity to identify and respond to cases of human trafficking, underlining the Company’s commitment to human rights protection and ethical responsibility.
