TOPIC:

Initiative

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At ALUMIL we strive for perfection every day.

Through modern production facilities and strict quality controls, we ensure the creation of superior products with high added value. Continuous research and development leads us to offer unique solutions with many innovative features that fully meet the needs of our customers.

With more than 30 years of experience and 2,200 employees, we are one of the most advanced architectural aluminum systems design and manufacturing companies worldwide. At the same time, all 12 of our factories in Europe have the most modern production lines.

www.alumil.com

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Objective Action

The goal of this platform is to facilitate both consumers and aluminum manufacturers during the process of requesting a quote for aluminum frames.

Specifically, through "My Windows" a private individual will be able, by entering some basic information about his project (number/type of frames, desired completion date), to simultaneously request an offer from up to 3 aluminum manufacturers in the ALUMIL network. After that, having open and two-way communication with the manufacturers will decide who to work with.

Target Audience

It is aimed at people who want to change their frames and are looking for prices for making frames.

Duration

September 2021- January 2022

Description

The "customer" who is interested in getting an offer, describes his needs on the platform. More specifically, he records the number of frames he wants to change and the delivery time of the project (the construction of all the frames). He also indicates whether the change of frames he wishes concerns the "Save" program.

In the next step, the customer is asked to fill in his details (name, phone, email, address, postal code). In the final step, the manufacturers located in the customer's area are displayed, always having the ones closest to the address stated by the customer first in the list. The customer can select up to 3 manufacturers and by clicking the "send request" button, the request for quotation is sent to the selected manufacturers. Then the manufacturer contacts the customer. Thus, the manufacturer can either go directly from his site to make measurements, or invite the customer to the manufacturing/exhibition site to see Alumil products in case the customer has not arrived at products.

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Impact on Society

Reduction of potential dissatisfaction from customers, who by entering the company's site can immediately and easily find a solution to their need. So are manufacturers, as the requests they receive are branded, with all the necessary information they need to bid.

Initiative Location

The platform is online. All planning was done at the company's headquarters in Thessaloniki.

Working with Organization

Yes, for the execution of the project there was cooperation with an external partner.

Workers Participation

From Alumil, employees from the IT Department (the Head Of Application Development) and the Innovation Department (the digital marketing coordinator, marketing coordinator, accessories product manager and the Corporate Director of Innovation) participated.

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Benefits for Οrganization

- Saving time for responses to requests from prospective customers: several customers contacted the company asking for quotes and for an engineer from the company to come by their premises to do an autopsy (many believed that the construction of the frames was undertaken by the company. So now, with simple steps, comes directly into contact with a manufacturer and with absolute transparency, as the options are defined based on the data provided by the customer and all the necessary information is available without the need for further communication for any clarifications.

-Increasing the efficiency of the process of "matching" a manufacturer with a customer

- Error reduction: requests for changing frames came via email, via phone, via an automated form on the company's site that the interested party had to fill out. So through the platform, the requests go directly to the manufacturer and there is immediacy between the customer and the manufacturer.

-Brand reputation: interested customers entering the site face a platform that in a very simple and easy way can give them a solution to their need, thus improving the customer experience. In addition, the company's partners - manufacturers find in practice through the platform that the company constantly takes steps to support them and also facilitate their own work.